Managed Services

Our Eyes on your Network

Managed Services will reduce downtime by dramatically shortening the time from failure to
resolution. At Computer Dynamics, we monitor the availability of your critical services
through our Managed Services system and at the first sign of trouble immediately inform
you of the issue or our technicians will automatically begin the remediation process -
you'll never know there was a problem!

Managed Services includes:

• Availability Monitoring
• Service Block
• Immediate remediation undertaken at agreed upon levels

Benefits

• Reduced mean time to resolution
• Save money on costly downtime
• Priority call over non-contractual customers
• Even faster time to resolution due to immediate remediation effort

Like all businesses your size, you depend on your network to perform at its peak. How
often have you wanted to send an email only to find that the server was slow or that the
email server was down? How frustrated were you by disk errors or latency issues?

In today's competitive environment, you can't afford to fall behind. A partnership with
Computer Dynamics backed by our Managed Services program will solve all of that.
Computer Dynamics' Managed Services programs address your IT needs by:

• Monitoring the critical health status of devices and applications
• Remotely diagnosing problems before they occur
• Immediate notification and/or resolution of the problem